Customer Experience Resources

Use the following resources to help in your efforts to fine-tune and focus your marketing efforts.

eBooks

eBook: State of CE - Beliefs

B2B Customer Experience Beliefs and Attitudes

Today, the slightest nuance can result in customer dissatisfaction. Gone are the days when companies controlled their customers’ experiences with them. Now customers will change products on a whim even in the B2B industry. Find out the top beliefs and attitudes B2B marketing, sales and VOC professionals share and recommendations on how to have a positive impact with your customers.

eBook: State of Customer Experience - Tools and Methodologies

B2B Customer Experience Tools and Methodologies

Customer Experience tools are abundant, and organizations wishing to use these tools to better understand customer perceptions will find a wide array of choices at their disposal. Download this eBook to find out the most successful CX tools and collection methodologies used today.

Infographics

phone-interviews-cropped

Customer Phone Interviews

There is a gamut of methods to gather customer feedback: from NPS surveys to on-site, one-on-one interviews. While all have their benefits. Nothing is as cost-effective…and beneficial…as the customer phone interview.

Webinars

Webinar: 3 CX Best Practices

Three Customer Experience Best Practices to Keep Customers Coming Back

There is a gamut of methods to gather customer feedback: from NPS surveys to on-site, one-on-one interviews. While all have their benefits. Nothing is as cost-effective…and beneficial…as the customer phone interview.

Case Studies

workforce_604x264

Workforce management solution company improves customer retention rate with customer experience program

Customer experience analysis discovers headaches in security requirements for end users

Find out how Primary Intelligence can help you.