INCREASE RENEWAL
Customer Experience Leaders
Create a better customer experience to build loyalty, decrease churn, and grow account revenue.
Decrease Churn & Grow Account Revenue
Build Customer Loyalty
Understand Needs
Align Expectations
Increase Revenue
Ready to Decrease Churn? Schedule a call with our team.
SOFTWARE
Automated Customer Intelligence
Through our seamless Customer Experience Analysis platform, TruVoice, we automatically collect, compile, and analyze your customer feedback into easy-to-read reports and dashboards so that you can uncover your unique path to increasing renewal.
Resources for CX Leaders
B2B Customer Experience Tools and Methodologies
The wrong customer experience tools could leave you without customers.
Learn the most successful methods leading customer experience professionals use to keep customers and increase revenue.
Organizations today rarely use a single tool for Customer Experience feedback, preferring instead to use a broad array of tools. Tools can include online surveys, phone conversations, data analytics, and online data.
Find out the number one resource companies use to collect data, the type of data they’re collecting, and the latest tools they’re using.
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B2B Customer Experience Beliefs and Attitudes
Customer Experience is powerful. It decides whether a customer is content or ready for something else. The fate of your revenue relies on how to keep customers happy.
Getting to know your customers and understanding what keeps them happy is paramount. Customer Experience is not optional.
Businesses can no longer decide what’s best for customers. After all, customers have choices – many choices.
Customers want rich, engaging experiences with the solutions they use.
B2C businesses were quick to adapt enriching the customer experience, but B2B companies are slowly catching up.
In this eBook, you’ll discover the top beliefs and attitudes B2B marketing, sales, and Voice of the Customer professionals have toward Customer Experience, their significance, and recommendations you can implement at your organization.
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Creating Loyalty Through Customer Journey Mapping
Customer loyalty begins with a great customer experience. As Vince Lombardi once said, “It takes months to find a customer… seconds to lose one.” Customer loyalty is built on trust, understanding, and problem-solving. By implementing these values into every step of your customer journey map, you’ll be able to improve the overall customer experience, increase loyalty, and decrease customer churn.
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Dealing with Customer Churn
Customer churn. It is an issue that every sales team and every business has struggled with at one time or another. If you’re unfamiliar with the term, you surely won’t be unfamiliar with the experience. Essentially, customer churn, or churn rate, refers to the number (or percentage) of customers who choose to stop doing business with you. If you have never dealt with customer churn, then you probably haven’t ever been in business.