collecting feedback with TruVoice
your buyer feedback at scale
TruVoice automates the collection, compilation, and analysis of your buyer feedback from start to finish, so you can scale your Win-Loss program.
Through time-tested methodologies and state-of-the-art technology, we’re here to help you get more data and insights – straight from the voice of your customer.
3 ways to collect feedback
industry leading response rates
Our response rates are industry-leading at an average 30% for Online Interviews and 80% for those who opt into a live phone interview.
domain authorization
domain authorization
time-tested cadence
time-tested cadence
set expectations
set expectations
win-loss surveys
Our time-tested, buyer surveys are the perfect foundation for anyone running Win-Loss Analysis. Backed by 20 years of Win-Loss experience, these surveys have been curated and optimized to help you collect high volumes of unbiased, buyer feedback. Receive buyer-written feedback around your sales experience, product, price, competitors, and beyond. These responses are automatically analyzed and compiled into your TruVoice reports and dashboards.
common use cases:
- Basic Win-Loss
- Implementation Satisfaction
- Market Research
- Competitive Intelligence
online interviews
Tailor your Win-Loss program with dynamic, intelligent online interviews. Online interviews combine the power of our optimized Win-Loss surveys with the customization you need based on your business goals and objectives. These intelligent buyer interviews will automatically adjust based on deal type, rep, vertical, buyer persona, product, or other criteria found in your CRM. Online interviews personalize the feedback experience for each member of the buying committee so you can dive deeper into relevant areas and focus your insights easily.
common use cases:
- Specific product/service
- Segment or verticals
- Specific competitors
- Sales rep skill coaching
live interviews
Our team of Win-Loss experts will conduct live interviews with select buyers to bring you deeper insight into why you won or lost an opportunity. With over 20 years of experience, our team understands the best interview methods to get unbiased, clear feedback from your buyers. Interviews are transcribed and recorded so that you can listen in and review each within your TruVoice account. Tune into your buyer’s interview to experience tone and inflection to better understand each response. Our analyst team will also analyze and translate insights from these interviews into your TruVoice reports and dashboards, so you can see all feedback in one place.
Use the emotive insights from live interviews to help reps internalize sales coaching.
common use cases:
- High-profile deals
- Sales rep deal coaching
- Customer experience analysis
- Churn analysis
schedule a call with our team and start collecting buyer feedback today
automated analysis
Every piece of buyer feedback – whether collected through survey, online interview, or live interview – is collected, compiled, and analyzed within your TruVoice account automatically so you can easily see insights around:
- Top reasons for wins and losses – overall and by segment
- Rep-level opportunities for improvement
- Competitive intelligence
- Price position
- Product and service perception
- Winnable deals
- And much more.
And all insights come straight from the most unbiased data source – YOUR BUYERS!
how it works
select
contacts
Select relevant contacts from your closed deals – won or lost – to begin the feedback collection process.
generate
requests
TruVoice automates the request and follow up for buyer feedback on a time-tested cadence for improved conversion rates.
automate
analysis
Your buyer feedback is automatically collected, compiled and analyzed into your TruVoice reports and dashboards in real time.
get
insights
Access a full suite of Win-Loss reports and dashboards. Get quantitative and qualitative insights for marketing, sales, product, and CX.
win
more
Understand the actionable steps you can take to increase win rates. Improve sales experience, elevate sales coaching, product-market fit, and find your competitive edge.