TruVoice is Insightful
See the big picture, and the meaning behind it, quickly and efficiently. TruVoice gives context to your data and how to use it for better direction.
Perspective is Everything
Customer Feedback: “I want to see analytics over time over all of the interviews, and there is a more user-friendly way to bubble up those insights.”
TruVoice provides the high-level view of your interview findings and brings your most important trends to the surface. It gives you the big picture without sacrificing meaning. TruVoice’s new Dashboard also puts each interview into context by helping you see how it compares to other deals.
TruVoice Exposes Unknowns
Customer Feedback: “It’s not providing enough true insights. It’s collecting a lot of scores from a quantitative perspective in terms of ratings on various attributes and then looking at the gaps in the two. They’re comparing one column to another column and analyzing the difference, but they’re not providing enough insights from that data analysis that are directly linked to the particular issues of our industry.”
The focus of new TruVoice is not data delivery. Its focus is to identify insights and distribute them throughout your organization. Of all your customers, do you know how many might not renew? In recent deals, do you know why a competitor keeps beating you – even though you have the better solution? TruVoice elegantly exposes unknowns so you can get to work addressing them.
TruVoice Has Evidence Where You Need It
Customer Feedback: “I would also like to get industry perspective, geographic perspective, what is happening here that could be impacting our sales and performance. That sort of thing. Some more detailed customer insight outside of what we have.”
Intelligence becomes actionable when it is specific and when there is evidence to support it. TruVoice delivers specific, key findings and enables you to drill into the detail when and where you need it.