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3 Customer Experience Best Practices to Keep Customers Coming Back
Why do customers defect to your competitors? Is it inevitable or is there something you can do to retain them? Primary Intelligence discusses the three best practices you can incorporate today to help retain customers and keep them coming back.
As Director of Industry Insights, Carolyn is responsible for analyzing aggregate data to understand best practices and root cause issues surrounding Win Loss and Customer Experience programs. Utilizing primary source research and secondary information, Carolyn produces syndicated and custom client reports that help to illustrate best practices and benchmarking metrics. Prior to her current role, Carolyn served as a Program Consultant at Primary Intelligence since 2013, with direct responsibility for customers’ Win Loss and Customer Experience programs. Read full bio
Connie is the Digital Marketing Specialist for Primary Intelligence. She has over 20 years of experience in contracting, acquisitions, and communication. Connie studied global perspectives and leadership as an undergraduate at the Pennsylvania State University. She is an accomplished navigator of government and nonprofit business environments as well as a proven professional with the ability to create reputable relationships with stakeholders, employees, the media, and public.