State of Customer Experience 2016

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Webinar

State of Customer Experience 2016 Webinar

What are the latest trends in B2B Customer Experience programs? Join Primary Intelligence to hear the latest findings from our 2016 State of Customer Experience

In this 30-minute session, we share our latest findings on:

  • Increasing focus on CX initiatives within the B2B market
  • Key benefits companies are receiving from their Customer Experience efforts
  • B2B CX program spending patterns
  • Typical length of B2B CX programs
  • Recommendations for CX success within your organization