Requesting Feedback - Dynamics - TruVoice from Corporate Visions (Formerly Primary Intelligence)

Requesting Customer Feedback

Requesting Feedback in TruSales

TruSales

When you log into TruSales you will be taken to your “Feedback” view where you can see all your recently closed opportunities in your personal dashboard.

Find an opportunity you want to get feedback for in your list and click on the “Get Feedback” link.

Request Feedback Opportunity

You will be presented with the contacts associated with the opportunity and the account.

Use the text search control at the top of the list of contacts to quickly find the contacts you’re looking for.

Select the each of the contacts you want to get feedback from. You can select as many contacts as you want to get feedback from, enabling you to get a true 360-degree view of the purchase decision.

Once you have finished selecting the contacts, click the “Submit” button. Congratulations! You are done. TruSales will handle the requests for feedback automatically and notify you by email when the submitted contacts provide feedback.

If your organization is set to have full automation to trigger feedback requests when you close an opportunity that qualifies or if partial automation is enabled, you click the request feedback button, this will open TruSales in a new browser and allow you to select the contacts you to get feedback from.

Select the appropriate contacts and click the “Submit” button to have TruSales begin requesting feedback on your behalf.

You can also add a contact if one is not already added in Salesforce.  This will also add it back to the opportunity in Salesforce.