Customer Experience Analysis:
Decreasing Churn and Growing Renewal Revenue
In this webinar, we’ll cover how Customer Experience Analysis uses feedback from YOUR customers to help you decrease churn in 2022.
Customer Experience Analysis tells you:
– What is (and is not) working within your CX processes
– Which accounts are at-risk for non renewal and how to save them
– Where you have opportunities for account growth
– If you’re meeting client evolving needs and expectations
– Where there is misalignment between sales and CX
– What CX playbooks you can use to make an impact
– Which accounts would make relevant and impactful referrals when acquiring new business
– and much more!