OVERVIEW

In this webinar, we’ll cover how Customer Experience Analysis uses feedback from YOUR customers to help you decrease churn in 2022.

Customer Experience Analysis tells you:
– What is (and is not) working within your CX processes
– Which accounts are at-risk for non renewal and how to save them
– Where you have opportunities for account growth
– If you’re meeting client evolving needs and expectations
– Where there is misalignment between sales and CX
– What CX playbooks you can use to make an impact
– Which accounts would make relevant and impactful referrals when acquiring new business
– and much more!