How to create superior buying experiences

The Buyer’s Bill of Rights

The 4th of July holiday is the time of year when Americans pause to give thought to the freedoms our forefathers treasured and were willing to fight to secure. Oppression was and is a powerful motivator.

Since 1993 I’ve railed against traditional selling approaches. In the last decade buyers have leveled the playing field in starting to dictate how they want to be treated. I regret to say most vendors have failed to align with this changing landscape.

Create Superior Buying Experiences

The Buyers Bill of Rights

I’d like to share ten (10) things today’s buyers would appreciate and encourage you to check off those you feel you or your sellers provide on a consistent basis:

The Buyer’s Bill of Rights

  • Sellers should be able in 20 words or less to tell us what their offerings help buyers do.
  • We want to discuss our needs with sellers before being subjected to product pitches.
  • Sellers should offer only those parts of their offerings that match capabilities we need to improve business results.
  • We want a high level view of potential benefits before committing the resources needed to evaluate offerings.
  • We want to be empowered, not pressured to buy.
  • We want sellers to be knowledgeable about our industries and job responsibilities.
  • We want cost versus benefit analyses based upon our projections, not the seller’s.
  • We want sellers to help us monitor results.
  • We want sellers that understand and align with our buying process.
  • Sellers should withdraw if their offerings aren’t a good fit.

Most organizations leave buyer experiences to individual salespeople. Unfortunately, only about 10% of sellers are up to the task. An organizational approach/process is necessary to consistently win by providing superior buying experiences.


Meet Frank Visgatis, President & Chief Operating Officer from CustomerCentric Selling at our Outcomes 2017 conference in September.

Click here for more information on Outcomes 2017. Details on Frank and his speaking engagements coming soon!


eBook: 5 Steps to Understanding B2B Buyers


Many underperforming B2B sales teams have something in common: They focus on selling the solution but fail to solve the business problem. Primary Intelligence research found that less than 50 percent of sales teams are effective in understanding their prospects’ needs.  These steps are critical to meeting customer expectations and closing deals.

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