Trust Center
Trust is at the core of what we do at Primary Intelligence. We empower thousands of users and companies around the world to better understand their buyers and competitors. You can count on us to deliver a highly available, secure and confidential win loss analysis and customer experience solution.
What makes us trustworthy?
The building block of every enduring partnership is trust. We recognize our customers rely on the data Primary Intelligence collects from their buyers to make critical business decisions. That is why we are committed to protecting the integrity of your data and ensuring that our TruVoice and TruSales Software as a Service (SaaS) solutions exceed your expectations using three core principles: resilient performance, security by design, and privacy and compliance assurance.
Performance
TruVoice and TruSales SaaS architecture foundation is a multi-instance global cloud-based solution with continuous focus on raising the bar on reliability, performance and the user experience with every software release.
Our customers see faster time to value, better on demand scalability, lower total cost of ownership, and 24/7 uptime — all without compromising security, confidentiality, or privacy.
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Privacy
You trust that the data you send to us will be kept private and confidential, and that it will be used only in ways that are consistent with your standards. And we contractually promise to keep your data private and confidential.
Our audited and time-tested proven approach to privacy is based on our commitment to give you control over the data you submit to TruVoice and TruSales and the feedback we capture from your buyers.
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Security
Security was baked into TruVoice and TruSales from the very beginning. Our many security features are core to our solutions, so you can focus on analyzing and taking action on your data, not protecting it.
Primary Intelligence is audited annually by third-party security auditors to get an independent assessment of our security controls, policies and procedures, which includes regular software penetration testing.
Primary Intelligence Compliance
We respect local laws and regulations and our products regularly undergo independent verification of their security, privacy and compliance controls.
Primary Intelligence has achieved SOC2 Type II compliance validating that the security of your data is our highest priority. With independent, third-party assurance, we are committed to protecting both our systems and your data.
NIST
National Institute of Standards and Technology
CCPA
California Consumer Privacy Act
Data Center & Network Compliance
In partnership with our infrastructure provider, your data is encrypted by default, at rest and in transit and Primary Intelligence conducts third-party network vulnerability scans at least annually.
Our provider undergoes independent verification of their security, privacy and compliance controls achieving the following certifications and attestations:
SOC 1/2/3
ISO/IEC 27001
ISO/IEC 27017
ISO/IEC 27018
PCI DSS
CSA STAR